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Knowledge Base
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Disabled and Suspended Accounts

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Your access to the Account Manager settings is available if your account is not on a Disabled or Suspended status. Read through this article to learn the difference between Disabled Accounts and Suspended Accounts and how to reinstate your account.

Disabled Accounts

This error message appears upon logging in if your account is Disabled.

Below are the following reasons why your account is disabled but not limited to:

  • Policy Breach
  • Sending spam emails using our server
  • Non-compliance with our Terms of Service
  • Chargeback Request

You may click this link to see our full Terms of Service and contact our 24/7 support to further assist you in reinstating your account.

Suspended Accounts

This error message appears upon logging in if your account is Disabled.

Your account will be suspended due to a negative balance in the account and has to be settled by adding additional credit to the account. To add credit to your account, follow these steps:

  1. Login to your Account Manager.
  2. On the sidebar, click the My Profile tab.
  3. In the upper section of the My Profile page, click the MY WALLET tab.
  4. Beside MY PAYMENTS, click INVOICES.

    Note: You can also directly click ADD CREDIT to open the Add Credit page.

  5. Now, click the ADD CREDIT button.
  6. When the Add Credit page opens, enter the amount that you want to top up.
  7. Fill in your payment details, and then click PAY & ACTIVATE.

Please allow 24-48 hours for our system to reinstate and reactivate your account.

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