Knowledge Base

Website Is Not Displaying Correctly

A faulty website ranges from omitted pictures, broken links, missing web pages, outdated sites, and error messages. Most circumstances happen after you made relevant changes to your website and hosting accounts. Having said that, In this article, you’ll learn on how to resolve this issue. Click the corresponding links below to jump directly to the section of this page.

Clear Browser’s Cache and Cookies

Browsers request files from the server the first time you visit a website. To save time, these files are stored on its cache so it would stop requesting from the server the next time the same site is pulled. Therefore, recent changes will not appear unless your browser request files from the server again.

If your website remains outdated, clear your browser’s cache and cookies before proceeding to other solutions. For major browsers (Chrome, Internet Explorer, Firefox, Opera & Edge), clear cache by using shortcut command keys Ctrl + Shift + Delete.

Verify File Path

The browser operates by following a path you created in the file system. If it encounters an inaccurate file path, it will not retrieve correct files. Instead of displaying accurate pages, themes, plugins, images, subdirectories, etc., it will not display anything.

Uploading website files requires a specific location in the file system. Hence, you need to create a correct path where website files reside. Verify if your files are where it should be through the cPanel.

Follow the steps in this guide to learn How to Access the File Manager.

While you’re at it, check the file’s name. Make sure that everything is spelt correctly. If not, rename the files as you go. Browsers do not tolerate name mistakes. This might be the reason behind the faulty website.

Here’s a step-by-step guide to rename file names:

  1. From the cPanel, click the misspelt file name.
  2. Select Rename.
  3. Enter the correct file name on the appropriate field, then click Rename File.

Check Images Codes

Aside from the correct file path, make sure that the directory and the image page written in the codes coincide. If not, consider editing the codes.

Here’s a detailed article to edit files in File Manager:

In addition, please be informed that codes for Linux Hosting accounts are case sensitive. Follow correct case for your images, URLs, and etc.

Occasionally, broken links are the culprit behind a non-existent page, website and images. This will often display as 404 error – the browser found the server but not the requested page.

Prohibit broken links to a minimal by using relative URLs when referring to web pages. Relative URLs automatically identifies a URL associated with the current page. All it needs is the file’s name, not the specific protocol and/or the domain name. Hence, it will not require changes once you upload site contents.

Check Name Servers

Name servers play a vital role in displaying your website. Once wrong, your website will cease to exist. It varies from one service provider to the other. Nonetheless, an appropriate name server is necessary to successfully connect your Domain Name and Web Hosting plan.

Please refer to the table below to ensure correct name server:

Domain Name Registrar Web Hosting Provider Necessary steps
Crazy Domains Crazy Domains Use the following name servers:
  • ns1.syrahost.com
  • ns2.syrahost.com
Crazy Domains Another service provider
Another service provider Crazy Domains Provide the following name servers to your web hosting provider:
  • ns1.syrahost.com
  • ns2.syrahost.com

If you need any further assistance, or if you have any questions, please let us know. We'd love to help!

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