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Phone support has longer wait times due to the COVID-19 outbreak. Please send us an email at or click the Chat Now button on the screen.


We are currently experience longer than usual wait times within our Customer Care Centre. Our team are working through the call volume as quickly as they can however, we ask that you limit enquiries through telephone for urgent matters only at this stage. We would like to advise the utilisation of our Chat or Email support in which our team will revert to support you as quickly as possible.

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Can I Get a Refund on My Hosting

If you are unsatisfied with your Web Hosting service, for any reason, within the first 60 days from the date of purchase — yes, you will receive a Full Refund for the remaining period of your subscription.

This is our Money Back Guarantee offer where we give you the assurance and peace of mind that our products are the very best. While we do make every effort to ensure that our products and services are perfect from the get-go, sometimes your needs and requirements change after making a purchase and we fully understand that.

To get your Refund, you may email us your request including the reason why you are not satisfied so we can process the cancellation of your Web Hosting service, and issue the applicable credit.

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