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Online Support Resellers

How to manage, register or renew your clients Products

The Reseller Console is a platform that gives you a comprehensive collection of online products and services at wholesale rates. Here is a short list of what you can do through the console:

  • Check/Manage your account balance
  • Set product pricing
  • Brand/Setup your storefront
  • Manage your customers, their accounts and products
  • Brand your emails
  • Make Withdrawals

In managing, registering, and renewing your clients’ products, please note that they can also do this on their end through their Account Manager area.

How to Manage Your Clients’ Products:

To manage your clients’ Products and check on the Products Term, Expiry, and current Status, follow the steps below:

  1. Using your chosen browser, navigate to the following address: http://www.secureapi.com.au/reseller
  2. Enter your Reseller Account username and password and click Log In.
  3. Select the specific product you wish to manage from the list found under Hosting or Products then click on Manage. The Manage option for each product lists all existing plans purchased by your clients through their Account Manager. It shows to which domain name it is connected to, what specific plan they have, when it expires, and what its current status is (Registered, Renewal Due, Expired, Pending, etc.).

    1. While on the Manage section, you can click the domain name listed under the Connected To column to allow you to update the following for the specific domain connected to your client’s product:
      • Domain Details
      • Domain Registrant, Admin, Tech, and Billing Contacts
      • Domain Name Servers
      • DNS Settings
    2. You can also click the product listed under the Plan column to allow you to update the following for the specific plan your client has:
      • Product Details
      • Product Registrant, Admin, Tech, and Billing Contacts
      • Password Reset Option (if product has login details)

Congratulations! You just managed your clients’ products.

How to Register Your Clients’ Products:

To register your clients’ Products through the Reseller Console, follow the steps below:

  1. Using your chosen browser, navigate to the following address: http://www.secureapi.com.au/reseller
  2. Enter your Reseller Account username and password and click Log In.
  3. Select the specific product you wish to register from the list found under Hosting or Products.
  4. Click on Buy/Upgrade if you wish to register a product.
  5. Under Wholesale Price, select from the drop-down list the number of years you would like to assign to each product.
    1. Click on the blue COMPARE PLANS option to display a description or list of plan specifications that will help you decide which plan to choose.
    2. Click on the blue UPGRADES option to display a list of product upgrades you can add to customize your preferred plan.
  6. Once your Plan is all set, click on Next.
  7. Under Select a Customer, click on New Customer if your client does not have an existing account created with you yet. Fill out the necessary information then click on Next. Otherwise, click on Existing Customer if your client already has an existing account created with you. Specify the full name, email, username, or customer ID of your client’s existing account then click on Next.
  8. Under Registration Details, you will be asked to specify the Domain. Type in the specific domain name your client wants the product to be connected to, then click on Next.
  9. Under Pay and Activate, select a payment method then click on Pay & Activate.

Congratulations! You just registered your clients’ products.

How to Renew Your Clients’ Products:

To renew your clients’ Products through the Reseller Console, follow the steps below:

  1. Using your chosen browser, navigate to the following address: http://www.secureapi.com.au/reseller
  2. Enter your Reseller Account username and password and click Log In.
  3. Select the specific product you wish to renew from the list found under Hosting or Products then click on Renew.
  4. Under the Status column, put a check mark beside the domain name and products you wish to renew.
  5. Under the Wholesale Price column, select from the drop-down list the number of years you would like to assign to each product then click the Renew Products button.
  6. Under the Pay and Renew section, select a payment method then click the Pay Order button.

Congratulations! You just renewed your clients’ products.

Note: Any payment done through the Reseller Console will be using the wholesale price for all products and services.

To use the retail price you have set for your clients in making registrations and renewals, you will need to follow the process below:

  1. Using your chosen browser, navigate to the following address: http://www.secureapi.com.au/reseller
  2. Enter your Reseller Account username and password and click Log In.
  3. On the Customers tab in between Products and Orders tab, click View Customers.
  4. Click on the specific client’s Customer ID to view your client’s account.
  5. Click on the Log In icon beside the Products icon to log in to your client’s Account Manager. This is what your clients see and have access to on their end.
  6. On their Account Manager, register/renew your client’s domains and products.

Congratulations! You just registered/renewed your clients’ products.

If you want to know how to login to your Reseller Console, click here.

If you want to know how to add Reseller Credit, click here.

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