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Billing and Accounts Support

About results found
How to Transfer Domain Name Ownership 1091 liked

To change your domain name's registrant to a new owner, follow these steps & send us back the completed transfer of ownership form

How to Disable Auto Renewal 556 liked

You can manage automatic renewals for all your domains and products via the Payment Settings link within your Account Manager.

How to Use Account Credit 513 liked

Use your Account Credit for payments to experience a more time-efficient and hassle-free way register or renew Domains & Products.

Can I Pay by Cheque or Direct Deposit? 210 liked

Due to our super low prices we currently only accept certain major payment options. See the list in this article.

How to Set up Auto Renewal 230 liked

You can set up Auto Renewal, which is a feature available for all our domains and products, within your Account Manager.

How to View Your Billing History and Invoices 165 liked

You can check your billing history, invoices and transaction within your Account Manager under Billing History.

What Are the Costs for Sending Faxes? 111 liked

Fax rates depend on the plan and the destination you select. These rates can viewed within your Account Manager.

How to Update Your Profile Information 80 liked

Update your contact information via the Profile section of your Account Manager using the steps in this article.

How to Update Your Credit Card Information 66 liked

You can update your credit card information easily within your Account Manager.

Will You Send Me a Tax Invoice for My Purchases? 92 liked

Yes, this will be emailed at the time of purchase to the email on file.

I Have Been Billed or Charged Incorrectly 86 liked

If you believe you were incorrectly billed, please send us an email and we’ll explain or correct the situation for you ASAP.

Are There Any Hidden Fees? 80 liked

There are NO hidden fees. All possible fees are displayed within the Domain Names, Web Hosting, and Product pages.

How Long Does a Change of Ownership Take? 110 liked

This process will take 5 working days, provided we've received a completed COO form and any required fees have been cleared.

Can I Get a Refund on My Hosting? 200 liked

If you're unsatisfied with our Hosting, you can get a full refund of the remaining period during the first 60 days from purchase.

How to Change the Registrant Contact Information 71 liked

The Registrant Contact is the legal owner of any Domains or Hosting Products. Know in this article how to change its contact info.

Why Is My Account/Hosting Suspended? 56 liked

A Suspended Account is different from a Suspended Hosting & do not affect each other. Learn why & what to do in both cases.

Why Did Auto Renewal Fail? 50 liked

Most likely your Auto Renewal failed because your credit card information is no longer valid, or is about to expire.

What Credit Cards Are Accepted? 56 liked

We currently accept VISA, Mastercard and Amex. Other available payment options are also available which you can check here.

How to Renew Traffic Booster 50 liked

You can manually renew your Traffic Booster via your Account Manager, using these quick and easy steps.

How to Change the Account Manager Password 56 liked

Make sure that you have a strong Account Manager password. If not, change it immediately by following the given instructions.

How to Enable or Disable Two-Step Verification System 62 liked

A step-by-step guide to help customers enable and disable the two-step verification system.

How to Renew Domain Names 50 liked

You can manually renew your Domain Name via your Account Manager, using these quick and easy steps.

How to Remove Phones from Two-Step Verification System 20 liked

Removing your phone numbers from Two-Step Verification can be done via Account Manager. See the rest of the article to know how.

How to Check the Product/Service Renewal Date 50 liked

You can check which of your Hosting Services and other Products are due for renewal anytime, within your Account Manager.

Why Is My Order Still Not Active? 22 liked

Your order may not yet be active because the payment has not yet been received, or your order is still pending setup or approval.

Will You Notify Me When My Domains or Services Are Due for Renewal? 50 liked

Yes, we will send you reminder notices to the email on file when any of your domain names or services are due for renewal.

What Is the Hosting Service Uptime Guarantee? 123 liked

If your web hosting service falls below 99% without advanced notice from us, we'll credit you with an added 1 month service, free.

How to Change the Billing Contact Information 20 liked

Know how to change the Billing Contact Information in your account in this article.d here's how.

Web Hosting 60-Day Money Back Guarantee 50 liked

We’re 100% committed to giving you the absolute best in Web Hosting, so we crafted our unique 60-day money back guarantee.

How to Check the Domain Name Renewal Date 50 liked

You can check which of your Domain Names are due for renewal anytime, within your Account Manager using the steps in this guide.

How to Add Phones in Two-Step Verification System 56 liked

You can add your phone number in your Two-Step Verification feature via Account Manager. Read further for the rest of the steps.

How to Change the Technical Contact Information 8 liked

Know how to change the Technical Contact Information in your account in this article.

How to Renew SSL 50 liked

If your SSL is hosted with us, you can renew it in the Account Manager. Otherwise, generate a new CSR file first, before renewing.

How to Add Account Credit 14 liked

Add credits to your account one time, and use it as an internal currency to purchase, renew and upgrade products.

Why Can't I Renew My .AU Domain Name? 50 liked

There are restrictions on when the .AU domain name become available for renewal.

How to Request to Permanently Delete Customer Private Data 56 liked

You can request for Crazy Domains to permanently delete all the Private Data you've provided us. Learn more about this here.

How to Renew Web Hosting 50 liked

You can manually renew your Web Hosting service via your Account Manager, using these quick and easy steps.

What Happens If I Don't Renew My Services? 80 liked

If no manual renewal is done on or before the expiry date, your Website Builder goes into a 30-day renewal grace period.

How to Change the Administration Contact Information 8 liked

Know how to change the Administration Contact Information in your account in this article.

How to Request a Copy of Customer's Private Data 74 liked

You can request for a copy of all the private data you've provided Crazy Domains. Learn more about this here.

Why Can't I Renew My .UK Domain Name? 62 liked

There are restrictions on when the .UK domain name become available for renewal.

How to Retrieve Your Account Manager Username and Password 141 liked

You can use the Lost Password recovery tool on the login screen, or use this guide if you forgot your domain or username.

What Happens If I Don't Renew My Website Builder? 68 liked

If no manual renewal is done on or before the expiry date, your Website Builder goes into a 30-day renewal grace period.

How to Renew Site Backup 68 liked

You can manually renew your Site Backup Addon plan via your Account Manager, using these quick and easy steps.

How to Renew Website Builder 68 liked

You can manually renew your Website Builder via your Account Manager, using these quick and easy steps.

How to Access Account Manager with Two-Step Verification 50 liked

Strengthen protection of online assets and personal information with an additional verification. Here's how:

How to Add Fax Credit 33 liked

Make sure that Email Fax is not interrupted once plan is maxed out by adding sufficient Fax Credit.

What Happens If I Don't Renew My Hosting? 134 liked

If no manual renewal is done on or before the expiry date, your Website Builder goes into a 30-day renewal grace period.

How to Transfer Ownership of Hosting/Products 8 liked

Changing the Registrant (Owner) of an account is a PERMANENT function. You will not be able to revert your changes once done.

How to Discontinue My Domain Name 86 liked

If you don't want to renew your Domain Name anymore, refer to this article.

How to Update Your Notification Preferences 134 liked

You can change your notification preferences within the Profile section of your Account Manager. Follow this guide to know how.

How Can I Access My Account Manager? 169 liked

Have maximum control over your account, Domains, Hosting, and other products/services by accessing your Account Manager.

How to Renew Premium DNS 74 liked

You can manually renew your Premium DNS service via your Account Manager, using these quick and easy steps.

What Happens to My Domains If I Don't Renew My Hosting? 188 liked

If your Domains are active and registered with us, even without the Hosting, you'll still be able to manage and renew them.

Can I Get a Refund If I Renewed a Domain by Mistake? 14 liked

Unfortunately, it is not allowed by Registry policies to reverse a domain name renewal once it has been successfully processed.

Where Is Live Chat Support? 197 liked

Live Chat is available on the Crazy Domains website and appears only when agents are online and available.

What Happens If I Don't Renew My Domain? 74 liked

If you do not renew your domain name by the expiration date, the domain name will go into the 'renewal grace period'.

Will I Be Refunded If My Domain Gets Rejected? 14 liked

If a Domain Name gets rejected after you've applied for it & payment has been processed, a refund will automatically be processed.

How to Update Your Account Email Address 8 liked

You can change your Account Manager contact information by logging into your Account and clicking Edit Profile.

How to Renew Email Exchange 50 liked

You can manually renew your Email Exchange service via your Account Manager, using these quick and easy steps.

How to Renew Email Hosting 56 liked

You can manually renew your Email Hosting service via your Account Manager, using these quick and easy steps.

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