Fax to Email Support
When you activate Fax to Email you gain the ability to send and receive faxes by email. This guide shows you how to get started.
Received faxes are sent to you by email as a PDF document. Manage your received faxes using this guide article.
Sent faxes are stored in your account as a PDF document. Manage your sent faxes using this guide article.
Our Fax to Email system uses the finest tech to ensure the best fax quality possible. Know more here to improve poor quality scans
We recommend sending faxes using PDF files. However, we also support XLS, DOC, PPT, TIF, JPG formats and more. Learn more here.
We recommend to convert your documents to black and white as noise in colored docs can be translated into black dots when sent.
There is a maximum fax limit that your account can send and receive. Read this article to know whether this limit resets or not.
Only authorised email address can receive faxes. If you wish to authorise your email address, here's how:
If youve ran out of fax credit the system will receive the fax. However it won't be tranferred to your inbox until youve reloaded.
Sometimes anti-spam or virus protection software mishandles emails that results to blocking you from viewing fax attachment.
The Fax to Email service will make 3 attempts to send the fax over a period of about 20 minutes. If all attempts fail, read here.
There is a maximum number of faxes that your account can send and receive. Read this article to know how to upgrade.
There are many ways to create a PDF document. The most popular method is converting your current Word file to a PDF document.
When you subscribe to our Fax to Email service you will be given an opportunity to pick your own new fax number.
Received faxes are sent to you by email as a PDF document attachment. Know more of its function in this article.
Fax Storage allows you to store all received faxes by default. Know how to enable or disable fax storage in this article.
When you order your Fax to Email service you will be given an opportunity to pick your own, unique, local fax number.
Fax Credit and Account Credit are internal currencies that can be used to purchase certain products and services. Know more here.
There are several ways on how you can send a fax. Read this article to know the different options available for you.
You can send a fax to a 1300 number. Simply start with an Australian code (+61) followed by 1300 in the email address.
Fax rates depend on the plan and the destination you select. These rates can be viewed within your Account Manager.
Make sure that Email Fax is not interrupted once plan is maxed out by adding sufficient Fax Credit.
You can only send fax using an authorised email address. If you wish to authorise multiple email addresses, here's how:
You can only receive fax using an authorised email address. If you wish to authorise multiple email address, here's how:
Fax to Email is the quickest way to send and receive faxes — from your PC, Mac, smartphone, or tablet. Learn more here.
You can only send fax using an authorised email address. If you wish to authorise multiple email address, here's how:
