A Web.com Partner
Sign Up / Log In
Online Support Email Hosting

Set Up MX Record for Plesk Email

This guide will explain how you can set up the MX record of your domain to activate your Plesk Email service.

NOTE
This guide is only applicable for Plesk email or email service that comes with your Windows Hosting plan. For cPanel email, go to this guide instead.

Step 1: Find your DNS settings

The location of your DNS settings depends on the name servers connected to your domain name. Look at the table below to know where you can edit your DNS records.

Name Servers DNS Settings Location
ns1.crazydomains.com and ns2.crazydomains.com Account Manager
ns1.dnspackage.com and ns2.dnspackage.com Account Manager
ns1.syrahost.com and ns2.syrahost.com Plesk Panel
other provider (not ours) Please contact your name server provider

Step 2: Configure the MX Record for Plesk Email

IMPORTANT
Replace all instances of (yourdomain.tld) with your domain name. For example, if the given data is mail.(yourdomain.tld) and your domain is actualdomain.com, the actual data should be mail.actualdomain.com.

Click your DNS location below for the exact steps on how to set up the MX Record for your Plesk Email:

Plesk Panel: Set up MX Record

By default, the MX Record is already configured in your Plesk Panel. However, you can use this guide to review the DNS settings to ensure they are correct.

  1. Log in to your Plesk Panel.
  2. On the left sidebar, click Websites & Domains.
  3. Locate your domain on the domain list, select the Hosting & DNS tab, and click DNS.

    NOTE
    For older version of Plesk, you can find the DNS icon directly within the domain card.

  4. Review the MX Record of your primary domain: (yourdomain.tld). It should have the following values:
    Host TTL Record Type Value
    (yourdomain.tld) 14400 or blank MX (0) Destination: mail.(yourdomain.tld)

    HELP!

    Problem: The MX record is different.
    Solution: You might have pointed your domain name to a different email provider. If you want to use your Crazy Domains email service, just click the Host record to enter edit mode, change the Mail exchange server to mail.(yourdomain.tld), and then click OK. Once done, click Update at the top of your DNS records to confirm the changes.


    Problem: There are multiple MX records for (yourdomain.tld).
    Solution: Your Plesk Email service only requires one MX record for (yourdomain.tld). Just keep one and delete the rest.


  5. Review the A Record of mail.(yourdomain.tld). It should have the following values:
    Host TTL Record Type Value
    mail.(yourdomain.tld) 14400 or blank A (Plesk IP address)

    or

    Host TTL Record Type Value
    mail.(yourdomain.tld) 14400 or blank CNAME (yourdomain.tld)
    (yourdomain.tld) 14400 or blank A (Plesk IP address)

    HELP!

    Problem:The CNAME of mail.(yourdomain.tld) is pointed to (yourdomain.tld), but the A record of (yourdomain.tld) is pointed to a different IP address.
    Solution: This setup happens when you point your domain name's A record to a different IP address because you hosted your website elsewhere. If you want to keep pointing your domain to your website with other provider but want to use your email service with Crazy Domains, all you need to do is to modify the record. Click the Host to enter edit mode and change the record type of your mail.(yourdomain.tld) from CNAME to A record. Then point it to the your Plesk IP address.

    From this:

    Host TTL Record Type Value
    mail.(yourdomain.tld) 14400 CNAME (yourdomain.tld)

    To this:

    Host TTL Record Type Value
    mail.(yourdomain.tld) 14400 A (Plesk IP address)

    IMPORTANT
    Changes to the Name Servers and DNS records within Crazy Domains will take two to four hours to fully work on the internet. However, some ISPs have their TTL duration that could override our maximum DNS resolution time. It may cause the changes to take up to 24-48 hours to fully work.

Account Manager: Set up MX Record

2.1. Add the MX Record to your DNS settings.

  1. Log in to your Account Manager.
  2. In the Dashboard, click the domain name you want to manage.
  3. On the domain name page, scroll down to the DNS Settings section.
  4. In the DNS Settings, click the menu button, and select Add Record.
    Screenshot of CD Windows Hosting Plesk Add DNS Account Manager

  5. Select MX Record from the dropdown menu, and then click Add.
  6. On the MX Record field, leave the Sub Domain blank.
  7. Set the Priority to 1.
  8. Enter mail.(yourdomain.tld) in the Assign To Server field.
  9. Click Update to save the changes.
    Screenshot of CD Windows Hosting Plesk Add MX Account Manager

    IMPORTANT: Your primary domain name should only have one MX Record. You need to delete irrelevant MX records for your domain.

    Example:

    Screenshot of CD Windows Hosting Plesk Sample MX Record


2.2. Get your Plesk IP address.

You need your Plesk IP address to set up the A record for your MX.

  1. Log in to your Plesk Hosting Manager.
  2. On your Plesk panel, click Websites & Domains on the left sidebar.
  3. Click Connection Info.
    Screenshot of CD Windows Hosting Plesk Connection Info

  4. A new window will open where you can see your IP address.
    Screenshot of CD Windows Hosting Plesk IP Address Location


2.3. Set up A Record for your MX.

Now, let's point the MX Record to the IP address of your Plesk Email server.

  1. Go back to the DNS settings in your Account Manager.
  2. Click the menu button again, and then select Add Record.
  3. Select A Record from the dropdown menu, and then click Add.
  4. Enter mail in the Sub Domain field.
  5. Enter the IP Address of your Plesk in the IP Address field.
  6. Click Update to save the changes.
    Screenshot of CD Windows Hosting Plesk Add A Record Button

    IMPORTANT
    You should only have one A Record for your mail.(yourdomain.tld).

  7. Wait for the new DNS update to fully work before using your email.

    IMPORTANT
    Changes to the Name Servers and DNS records within Crazy Domains will take two to four hours to fully work on the internet. However, some ISPs have their TTL duration that could override our maximum DNS resolution time. It may cause the changes to take up to 24-48 hours to fully work.

Other Name Server Provider: Set up MX Record

If you are having a hard time doing this on your own, please contact your name server provider for assistance.

  1. Log in to your DNS provider's portal and find the DNS settings.
  2. Add the following MX record to your primary domain.
    Host/Name/Alias Priority MX/Value/Destination
    Blank 1 mail.(yourdomain.tld)
  3. Add the following A record to your mail host.
    Host/Name/Alias IP Address
    mail (Plesk IP address) ex. 27.124.125.143. See how you can get your Plesk IP address here.
  4. Save your new DNS settings and wait for them to fully work.

    NOTE
    Depending on your Name Server provider's resolution time, changes to the DNS may take up to 24 hours to take effect.


Was this helpful? Yes No 100% of people found this helpful.