If you have an SSL Certificate and you receive this error, you will need to troubleshoot the problem. Here is how you can fix it:
- If you find a self-signed certificate on your server after installing an SSL Certificate, we recommend that you check the installation instructions and make sure that you have completed all of the steps.
- One possible cause of this error is that a self-signed certificate is installed on the server. Self-signed certificates aren't trusted by browsers because they are generated by your server, not by a CA.
If you have checked all the installation steps but are still having an issue, you should generate a new CSR from your server and then request a new certificate from support.